Once your order has been placed, we aim to process and dispatch it within 1-2 business days. After your order has been dispatched, please allow standard Australia Post delivery times (2-10 business days) depending on the destination. Delays may occur during Christmas, Easter, and Public Holidays. We use Australia Post to deliver parcels and TNT or Fastway to deliver heavy & bulky products. Once your order has been dispatched, we will email you the tracking number for your order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you have received, unworn, unused, or unopened with tags (in original packaging.) You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@yellowtree.com.au. If your return is accepted, the customer is required to pay for the return postage and provide tracking details to us via email.

(Please Note: Original postage charges will be deducted from the refund)

You can always contact us for any return questions at admin@yellowtree.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Once your order has been dispatched, we will email you the tracking number. You will be able to use this number with Australia Post.